Shipping policy
Last Updated: 10/29/2024
Welcome to Peak Orchids!
At Peak Orchids, we strive to ensure that your living plants are delivered to you safely and promptly. Please read our shipping policy carefully to understand how we handle shipping and delivery.
1. Processing Time
Orders are processed within 3-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that we do not ship on weekends or holidays.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 4 to 7 business days
- Expedited Shipping: 2 to 4 business days
- Overnight Shipping: 2 business days (if available)
3. Shipping Locations
We currently ship to addresses within the continental United States of America. Please note that we do not ship to P.O. boxes or APO/FPO addresses. We are unable to ship to Hawaii, Alaska, and Puerto Rico. Any orders placed for destinations outside of the continental United States of America will be cancelled.
4. Shipping Carriers
We use a variety of shipping carriers, including but not limited to: USPS, FedEx, UPS, and DHL to ensure that your order arrives safely and on time.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier's website and entering your tracking number.
6. Shipping Restrictions
Due to the perishable nature of living plants, we are unable to ship to certain locations during extreme weather conditions. If your location is affected, we will notify you and work with you to find a suitable solution. During cooler weather, either at point of shipping, delivery destination or between, we may require the addition of a heat pack to be added all orders. We will notify you of this ahead of fulfilling orders during these times.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at orders@peakorchids.com with your order number and details of the issue. We will work with you to resolve the problem and ensure that you receive a replacement or refund. All shipments from Peak Orchids are insured at a minimum of $100 USD and trackable by default.
8. International Shipping
We do not accept international orders. Any international orders placed will be cancelled.
9. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Peak Orchids, LLC
14000 Winding River Court Unit V1, Broomfield, CO 80023
E-mail: orders@peakorchids.com